Return and Refund Policy

  • 1. Return Window

    Change of mind returns are accepted within 30 days of delivery.

  • 2. Eligibility

    Items must be unused, in original packaging, and accompanied by proof of purchase.

  • 3. How to Lodge a Return

    Email info@beyondlabs.com.au with your order number. We provide a prepaid label only if the item is faulty or incorrect.

  • 4. Refunds

    Approved refunds are processed to your original payment method within 7 business days of the goods arriving at our returns centre.

  • 5. Return to Address

    149 Mount Keira Rd, Wollongong NSW 2500, Australia. 6. Australian Consumer Law: Nothing in this policy limits your statutory rights.